Frequently Asked Questions (FAQ’s)
Do I have to order my appliances and wait until they come in?
- With thousands of appliances in stock and millions of dollars of inventory, Brandsdirect dealers are part of the largest appliance-buying organization in the country. This huge buying power means lower prices for you, and more than likely we have your appliances now.
After my appliances are delivered,
how long does it take to get them installed?
- This is where we differ from our competitors who send out two different crews. We believe it only makes sense to deliver and install all at the same time. The day they’re delivered is the day they’re installed.
Selecting Appliances
- First of all, decide if you really need a new appliance. You can expect a water heater to last 10 to 15 years, a refrigerator 20 years, a dishwasher 10 years, and a clothes washer 14 years. Repair may be a better option than replacement.
- Before you visit a store, you can do your research on Brandsdirect.com. Printout the Product detail pages and take them to your local dealer. Don’t forget to look for Special Offers.
- Check and double check the space available for the appliance to make sure you select the right size unit. Halls and doorways also need to be big enough to allow clearance for entry and installation. Don’t forget to allow space for appliance doors to open.
- Don’t rely on your memory for the details. Bring a pen, paper, and checklist with you when you start to visit stores. Some items that should be on your checklist include:
- manufacturers, model numbers, and features
- the delivery and installation fees, and the fee to haul away your old appliance.
- Buy appliances that suit your needs. For example, a smaller refrigerator might be better for you if you live alone. Don’t give in to pressure to get the “great deal” the salesperson is pitching. He or she may be trying to get rid of overstock, instead of matching an appliance to your needs.
- In addition to a conventional oven and stove top, you may want to consider purchasing a microwave or toaster oven. Using the microwave or toaster oven for small portions saves energy.
Energy Efficiency
- Even though they are generally more expensive to purchase, consider investing in high efficiency appliances. They pay for themselves in decreased energy bills, as well as emit less air pollution. Energy efficient appliances are also attractive when selling a home.
- All appliances must have an energy label. Read it carefully to make sure you buy the most efficient appliance.
- Appliances with an Energy Star (link to: http://www.energystar.gov/) label are your best choice. They exceed federal government efficiency standards.
- The Department of Energy (link to: http://www.energy.gov/yourhome.htm) has a wealth of information about how to shop for appliances, as well as how to compare energy labels.
- You may not need to replace an appliance that doesn’t seem to be running efficiently. Take advantage of home energy audits offered by gas and electric companies. They may be able to suggest free or low cost fixes, such as insulating your water heater tank and pipes to increase your supply of hot water.
- To further save energy, consider purchasing a clothes dryer that has a moisture sensor. The unit turns off when clothes are dry! And front loading washing machines that fill only halfway will reduce the amount of hot water used.



